Empower Frontline Workers Eliminate Silos Create Stakeholder Value

Leaders must empower frontline workers and outlaw silos. Frontline workers create value for businesses. Silos destroy value and encourage individual department’s performance, often at the expense of the organization’s overall goals. Still, many firms create organizational structures and design compensation and benefits systems that encourage silos. Besides, they create departmental goals, and reward executives with […]

Read More

Counter-Intuitive Strategies Can Yield High Margins While Being Attentive To Customers’ Needs

Counter-Intuitive Strategy At Costco, people pay an annual membership fee for the “privilege” of shopping—to spend! This counter-intuitive strategy generates the bulk of Costco’s profits. Still, most businesses haven’t been able to copy it. Starbucks’ coffee demands a premium. Why? Starbucks’ doesn’t merely sell coffee and other products. Indeed, Starbucks’ strategy is to provide the […]

Read More