My recent experience with Bell Canada was absurd. It shows business regressing to Adam Smith’s Pin Factory. Workers refusing to think and do the obvious things
Tag: frontline workers
The APPLE Leadership Principle Creates Conditions for Safe Workplace High Productivity
The APPLE leadership principle stresses the need for leaders to ask questions of people of integrity as they develop and refine the entity and division’s purpose; then leaders listen and empower these people to carry out the mission. Ask CEO and executives must master asking pertinent questions.They must learn to frame issues, withhold decisions, and […]
Empower Frontline Workers Eliminate Silos Create Stakeholder Value
frontline workers can get rid of silos, but leaders must empower them. Trained and empowered workers create value and work well outside silos. Still, firms design payment and benefits plans that favor silos. They create narrow goals which breed inward focus and birth silos. Reward systems can be silo-generating, too. Leaders get stock options based […]